City of Boston Agencies
- City of Boston
The main web site for Boston city government.
- Mayor's 24- hour Hotline
(617) 635-4500 or 311
To report potholes, snow removal problems, street light repairs, utility problems, building code violations, tenant information.
- Mayor's Office of Neighborhood Services
Can answer your questions about Boston city government and help with problems.
- Boston Police Department
Emergencies (from a cellphone): (617) 343-4911
Non-emergencies: (617) 343-4200 for non-emergencies.
Area D station: (617) 343-4457
Stolen vehicles (to see if recovered): (617) 343-4535
Towed Vehicles (to find location of a towed vehicle): (617) 343-4629
- Boston Fire Department
Non-emergencies: (617) 343-2880
- Back Bay Architectural Commission
- Boston Department of Public Works
Street and sidewalk repairs, street cleaning, streetlights, snow removal, graffiti removal, trash collection and recycling
Graffiti removal: (617) 635-4500
Recycling bin (order for 1-6 units): (617) 635-4959
Rodent control: (617) 635-5352
- Boston Environment Department
The parent body of Boston's historic districts, including the Back Bay Architectural District, the South End Landmark District, and the Historic Beacon Hill District. This department also takes care of air pollution and noise.
- Boston Inspectional Services Department
Issues building permits. Zoning change requests or new uses need to go first to ISD before proceeding to the Zoning Board of Appeal and (if necessary) the Back Bay Architectural Commission.
Enforces building, housing health, sanitation and safety regulations.
Code enforcement (trash violations): (617) 635-4896
- Boston Licensing Board
Issues restaurant (Common Victualler) licenses and liquor licenses.
- Boston Parks Department Constituent Services
Commonwealth Avenue Mall issues, street trees.
- Boston Transportation Department
Regulates traffic and parking. Issues parking tickets and Back Bay resident stickers. Does some planning and engineering as well.
Resident parking permits: (617) 635-4682
Parking enforcement: (617) 635-3125