Use Citizens Connect to Request Vital City Services!

Stroll down beautiful high-end retail destination Newbury Street or Boylston Street, and you are likely to see evidence of a long-term problem that has bedeviled the Graffiti NABBers for nearly six years:  street fixtures that are defaced with graffiti, stickers, stencils, flyers, posters, expired signage, tape, string, wire, and gum.  This illegal vandalism makes even a beautiful part of the city look like a blighted area.

Anne Swanson of the Graffiti NABBers, Michele Messino of the Newbury Street League, and Meg Mainzer-Cohen of the Back Bay Association are working with Joanne Massaro's Public Works Department to improve the condition and cleanliness of the commercial streets of the Back Bay Historic District.  The city will schedule complete cleanings of the commercial streets in the spring and fall, and citizens will report problems via Citizens Connect.


Go to, locate Select a Service Request, select Graffiti Removal or the appropriate category of problem or Other, enter your email address, give the exact location of the problem (street address or intersection), describe the problem, and attach a photo if possible to show the nature and scale of the problem.

Alternatively, call the Mayor's Hotline at 617-635-4500 to report the problem to a person.